Netspend: I used Turbo Tax & in order to get my tax refun...

A Netspend customer review by GetHuman user ~netspendistheworst from November 20th, 2017

Background on ~netspendistheworst's case

GetHuman: ~netspendistheworst - can you tell our other Netspend customers when your case took place?
~netspendistheworst: Yes I can. It was late at night, on November 12th.
GetHuman: Did you reach out to Netspend, and if so, how?
~netspendistheworst: I used the 866-387-7363 number I found for on the GetHuman Netspend customer phone number page I was on: Netspend Customer Service Phone Number
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~netspendistheworst a list of common Netspend problems)
~netspendistheworst: "Activate Card" was why I was trying to call.

~netspendistheworst's review of Netspend customer service

GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~netspendistheworst: I used Turbo Tax & in order to get my tax refund back quicker I had no choice but to use Netspend services. It has been a nightmare. Haven't received my card. my tax refund if at Netspend. i call customer service & they tell me the email i gave them isn't showing up which is odd because i just received an email from them informing me my tax refund had been deposited ** min or so prior to me calling them.. My fiancee who didn't request a card has received * in the past week. she hasn't activated them because she doesn't want to incur fees by not having money coming in to put on the card..I'm very frustrated & fed up with this whole process. I've talked with * separate customer service reps & have been given * diff answers. seems that noone knows wth is going on & I'm not receiving the help I am entitled to. I have asked if we were to activate my fiancees card if we cld have my deposit transferred to her card. noone has a freaking clue to the answer to that * either. It's a chaotic mes
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~netspendistheworst: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~netspendistheworst: I'd give them a five out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~netspendistheworst: For that I would say one out of five.
GetHuman: And finally- any advice for other Netspend customers?
~netspendistheworst: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~netspendistheworst taken from his Netspend customer service problem that occurred on November 12th, 2017.


3.11 of 5 stars | 115 reviews

~netspendistheworst's Netspend Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

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