Netspend: Speaking to people who cannot digress from the...

A Netspend customer review by GetHuman user ~screwnetspend from November 20th, 2017

Background on ~screwnetspend's case

GetHuman: ~screwnetspend - can you tell our other Netspend customers when your case took place?
~screwnetspend: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Netspend, and if so, how?
~screwnetspend: I used the 866-387-7363 number I found for on the GetHuman Netspend customer phone number page I was on: Netspend Customer Service Phone Number
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~screwnetspend a list of common Netspend problems)
~screwnetspend: "Lost or Stolen Card" was why I was trying to call.

~screwnetspend's review of Netspend customer service

GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~screwnetspend: Speaking to people who cannot digress from the script, cannot answer simple questions because they don't speak the language.*Took me * months to fix the first problem, now my employer is using Skyshit cards that turn out to be Netspend and the SAME PROBLEMS! *I will never see my money. I will break all my phones in frustration.*This company is the absolute WORST!!
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~screwnetspend: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~screwnetspend: I'd give them a five out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~screwnetspend: For that I would say three out of five.
GetHuman: And finally- any advice for other Netspend customers?
~screwnetspend: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~screwnetspend taken from his Netspend customer service problem that occurred on November 17th, 2017.

Netspend

3.11 of 5 stars | 115 reviews

~screwnetspend's Netspend Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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