New Mexico Taxation and Revenue Department: I called to find out why my refund has taken...

A New Mexico Taxation and Revenue Department customer review by GetHuman user GetHuman-225834 from November 14th, 2017

Background on GetHuman-225834's case

GetHuman: GetHuman-225834 - can you tell our other New Mexico Taxation and Revenue Department customers when your case took place?
GetHuman-225834: Yes. It was evening, on November 5th.
GetHuman: Did you reach out to New Mexico Taxation and Revenue Department, and if so, how?
GetHuman-225834: I used the 505-827-0825 number I found for on the GetHuman New Mexico Taxation and Revenue Department customer phone number page I was on: New Mexico Taxation and Revenue Department Customer Service Phone Number
GetHuman: And which of these common New Mexico Taxation and Revenue Department customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-225834 a list of common New Mexico Taxation and Revenue Department problems)
GetHuman-225834: "None of those really matches why I wanted to call New Mexico Taxation and Revenue Department that day." was why I was trying to call.

GetHuman-225834's review of New Mexico Taxation and Revenue Department customer service

GetHuman: So how would you sum up your experience for GetHuman's New Mexico Taxation and Revenue Department customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-225834: I called to find out why my refund has taken * mo. Aswer: it has to be reviewed because it was a large refund. I was told to expect the check in atother *-* weeks. wshen it did not arrive I called back, the women on the line said she would approve the refund and I should expect my refund in ** days or so. When asked why it has to be reviewed, she answered to be sure everything was correct* however she approved the refund in about ** seconds. I further asked how much longer my return would have been ignored had I not called, she replied "I don't know, there is only one person there to review the files." How can this be? Does the State of New Mexico pay me interest while they ignore my return. I'm sure they have plenty of staff to address my return if I owe them money! And they charge *.* % per month or **% anually. I am very upset that my taxes support such inefficiency and indiffernce.
GetHuman: Let's quantify your experience contacting New Mexico Taxation and Revenue Department. On a scale of 1 to 5, how easy is it go get help on a New Mexico Taxation and Revenue Department problem?
GetHuman-225834: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-225834: I'd give them a three out of five on communication.
GetHuman: And what about New Mexico Taxation and Revenue Department's ability to quickly and effectively address your problem?
GetHuman-225834: For that I would say two out of five.
GetHuman: And finally- any advice for other New Mexico Taxation and Revenue Department customers?
GetHuman-225834: Call them early in the day or late. Don't forget any personal or account information you might need for New Mexico Taxation and Revenue Department to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-225834 taken from his New Mexico Taxation and Revenue Department customer service problem that occurred on November 5th, 2017.

New Mexico Taxation and Revenue Department

2.83 of 5 stars | 26 reviews

GetHuman-225834's New Mexico Taxation and Revenue Department Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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