Newark Star Ledger: *nd day in a row, no delivery. On h old for...
A Newark Star Ledger customer review by GetHuman user ~rose from November 18th, 2017
Background on ~rose's case
GetHuman: ~rose - can you tell our other Newark Star Ledger customers when your case took place?
~rose: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Newark Star Ledger, and if so, how?
GetHuman: And which of these common Newark Star Ledger customer issues best describes the reason you wanted to talk to them?
(Shows ~rose a list of common Newark Star Ledger problems)
~rose: "Delivery problem" was why I was trying to call.
~rose's review of Newark Star Ledger customer service
GetHuman: So how would you sum up your experience for GetHuman's Newark Star Ledger customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rose: *nd day in a row, no delivery. On h old for ** min. for delivery problem. While on hold on land line, used cell phone and could not get thru - tried that *x. Ongoing problem for past * yrs. Nobody cares. Nobody fixes problem. Nobody answers. I am disgusted and want my money back, but I can't even reach anyone. This newspaper deserves to fail. Without customers, they are nothing.
GetHuman: Let's quantify your experience contacting Newark Star Ledger. On a scale of 1 to 5, how easy is it go get help on a Newark Star Ledger problem?
~rose: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rose: I'd give them a one out of five on communication.
GetHuman: And what about Newark Star Ledger's ability to quickly and effectively address your problem?
~rose: For that I would say four out of five.
GetHuman: And finally- any advice for other Newark Star Ledger customers?
~rose: Call them early in the day or late. Don't forget any personal or account information you might need for Newark Star Ledger to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rose taken from his Newark Star Ledger customer service problem that occurred on November 16th, 2017.