Newegg: Disconnected twice after ** minutes on hold eac...
A Newegg customer review by GetHuman user ~unhappy from November 19th, 2017
Background on ~unhappy's case
GetHuman: ~unhappy - can you tell our other Newegg customers when your case took place?
~unhappy: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Newegg, and if so, how?
GetHuman: And which of these common Newegg customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy a list of common Newegg problems)
~unhappy: "Track order" was why I was trying to call.
~unhappy's review of Newegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Newegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy: Disconnected twice after ** minutes on hold each time. Callback feature worthless - said **-** min but no call back after over * hours. Also chat non-functional - "Submitting" forever and never connected. Does Newegg actually have any customer support?
GetHuman: Let's quantify your experience contacting Newegg. On a scale of 1 to 5, how easy is it go get help on a Newegg problem?
~unhappy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy: I'd give them a one out of five on communication.
GetHuman: And what about Newegg's ability to quickly and effectively address your problem?
~unhappy: For that I would say two out of five.
GetHuman: And finally- any advice for other Newegg customers?
~unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Newegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy taken from his Newegg customer service problem that occurred on November 12th, 2017.