Newegg: I purchased five Western Digital Caviar Green W...
A Newegg customer review by GetHuman user ~KW from November 7th, 2017
Background on ~KW's case
GetHuman: ~KW - can you tell our other Newegg customers when your case took place?
~KW: Yeah. It was morning, on November 4th.
GetHuman: Did you reach out to Newegg, and if so, how?
GetHuman: And which of these common Newegg customer issues best describes the reason you wanted to talk to them?
(Shows ~KW a list of common Newegg problems)
~KW: "Track order" was why I was trying to call.
~KW's review of Newegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Newegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KW: I purchased five Western Digital Caviar Green WD**EARS *TB SATA *.*Gb*s *.*" Internal Hard Drive -Bare Drive (Item *: N**E***********) on ******** $***.** ($**.** ea). In the past year I have purchased at least ** of the exact same drives from Amazon.com, they have always arrived individually packaged, worked without any issues, and not one has failed. I wanted to use my Paypal account, so I purchased these drives from Newegg.com. BIG MISTAKE!!!**The five drives arrived in a piece of Styrofoam that appeared to have been ripped from a larger piece of Styrofoam. The plastic wrapping each drive was pierced, ripped, and torn. They appeared as if a machine had used sharp tongs to pull them from shelves. These drives are made of hard plastic and even the plastic was dented and pressed in on several of the drives.**ONLY TWO OF THE FIVE DRIVES WORKED upon receipt!!! Two drives did not mount in my PC. I tried all four of my internal bays and an external Thermaltake. Finally, I got one of the d
GetHuman: Let's quantify your experience contacting Newegg. On a scale of 1 to 5, how easy is it go get help on a Newegg problem?
~KW: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KW: I'd give them a three out of five on communication.
GetHuman: And what about Newegg's ability to quickly and effectively address your problem?
~KW: For that I would say four out of five.
GetHuman: And finally- any advice for other Newegg customers?
~KW: Call them early in the day or late. Don't forget any personal or account information you might need for Newegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KW taken from his Newegg customer service problem that occurred on November 4th, 2017.