Newegg: Just not right, ** minutes and couldn't tell me...
A Newegg customer review by GetHuman user GetHuman-420805 from November 20th, 2017
Background on GetHuman-420805's case
GetHuman: GetHuman-420805 - can you tell our other Newegg customers when your case took place?
GetHuman-420805: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Newegg, and if so, how?
GetHuman: And which of these common Newegg customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-420805 a list of common Newegg problems)
GetHuman-420805: "Change order" was why I was trying to call.
GetHuman-420805's review of Newegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Newegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-420805: Just not right, ** minutes and couldn't tell me why their site required me to log-in * times while trying to give billing information. Is their security hacked?
GetHuman: Let's quantify your experience contacting Newegg. On a scale of 1 to 5, how easy is it go get help on a Newegg problem?
GetHuman-420805: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-420805: I'd give them a two out of five on communication.
GetHuman: And what about Newegg's ability to quickly and effectively address your problem?
GetHuman-420805: For that I would say one out of five.
GetHuman: And finally- any advice for other Newegg customers?
GetHuman-420805: Call them early in the day or late. Don't forget any personal or account information you might need for Newegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-420805 taken from his Newegg customer service problem that occurred on November 16th, 2017.