Newegg: We ordered a modem from New Egg and the power c...
A Newegg customer review by GetHuman user GetHuman-296844 from October 29th, 2017
Background on GetHuman-296844's case
GetHuman: GetHuman-296844 - can you tell our other Newegg customers when your case took place?
GetHuman-296844: Yes. It was middle of the night, on October 24th.
GetHuman: Did you reach out to Newegg, and if so, how?
GetHuman: And which of these common Newegg customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-296844 a list of common Newegg problems)
GetHuman-296844: "Warranty claim" was why I was trying to call.
GetHuman-296844's review of Newegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Newegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-296844: We ordered a modem from New Egg and the power cable didn't work. This meant repacking everything, mailing it, contacting the cable company and reconnecting through their modem. How much trouble is that! OUr choice is all that work, or buying a new cable for **$ from someone else. I would not recommend New Egg to ANY"ONE.
GetHuman: Let's quantify your experience contacting Newegg. On a scale of 1 to 5, how easy is it go get help on a Newegg problem?
GetHuman-296844: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-296844: I'd give them a one out of five on communication.
GetHuman: And what about Newegg's ability to quickly and effectively address your problem?
GetHuman-296844: For that I would say two out of five.
GetHuman: And finally- any advice for other Newegg customers?
GetHuman-296844: Call them early in the day or late. Don't forget any personal or account information you might need for Newegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-296844 taken from his Newegg customer service problem that occurred on October 24th, 2017.