Newsub Magazine Services: This company is pretty evil - sending renewal n...
A Newsub Magazine Services customer review by GetHuman user ~the grape from November 19th, 2017
Background on ~the grape's case
GetHuman: ~the grape - can you tell our other Newsub Magazine Services customers when your case took place?
~the grape: Yes. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Newsub Magazine Services, and if so, how?
GetHuman: And which of these common Newsub Magazine Services customer issues best describes the reason you wanted to talk to them?
(Shows ~the grape a list of common Newsub Magazine Services problems)
~the grape: "None of those really matches why I wanted to call Newsub Magazine Services that day." was why I was trying to call.
~the grape's review of Newsub Magazine Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Newsub Magazine Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~the grape: This company is pretty evil - sending renewal notices disguised as junk mail - found out they got me for $** last year for a magazine I had already paid for * years. They said I was getting a refund. I hope it works out okay. I don't have a lot of faith that it will.
GetHuman: Let's quantify your experience contacting Newsub Magazine Services. On a scale of 1 to 5, how easy is it go get help on a Newsub Magazine Services problem?
~the grape: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~the grape: I'd give them a three out of five on communication.
GetHuman: And what about Newsub Magazine Services's ability to quickly and effectively address your problem?
~the grape: For that I would say one out of five.
GetHuman: And finally- any advice for other Newsub Magazine Services customers?
~the grape: Call them early in the day or late. Don't forget any personal or account information you might need for Newsub Magazine Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~the grape taken from his Newsub Magazine Services customer service problem that occurred on November 10th, 2017.