Newsweek: never got an answer to my emails and never got...

A Newsweek customer review by GetHuman user ~Herbert Laufer from November 15th, 2017

Background on ~Herbert Laufer's case

GetHuman: ~Herbert Laufer - can you tell our other Newsweek customers when your case took place?
~Herbert Laufer: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to Newsweek, and if so, how?
~Herbert Laufer: I used a email I found on the GetHuman Newsweek customer service contact info page: Contact Newsweek Customer Service
GetHuman: And which of these common Newsweek customer issues best describes the reason you wanted to talk to them?
(Shows ~Herbert Laufer a list of common Newsweek problems)
~Herbert Laufer: "Complaint" was why I was trying to contact.

~Herbert Laufer's review of Newsweek customer service

GetHuman: So how would you sum up your experience for GetHuman's Newsweek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Herbert Laufer: never got an answer to my emails and never got the softcopies of the magazin.*A Customer service simply doesn' exist.
GetHuman: Let's quantify your experience contacting Newsweek. On a scale of 1 to 5, how easy is it go get help on a Newsweek problem?
~Herbert Laufer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Herbert Laufer: I'd give them a one out of five on communication.
GetHuman: And what about Newsweek's ability to quickly and effectively address your problem?
~Herbert Laufer: For that I would say two out of five.
GetHuman: And finally- any advice for other Newsweek customers?
~Herbert Laufer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Newsweek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Herbert Laufer taken from his Newsweek customer service problem that occurred on November 8th, 2017.

Newsweek

3.00 of 5 stars | 15 reviews

~Herbert Laufer's Newsweek Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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