Nextdoor.com: Impossible to reach. No email address on their...

A Nextdoor.com customer review by GetHuman user GetHuman-jlbrigh from November 29th, 2017

Background on GetHuman-jlbrigh's case

GetHuman: GetHuman-jlbrigh - can you tell our other Nextdoor.com customers when your case took place?
GetHuman-jlbrigh: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Nextdoor.com, and if so, how?
GetHuman-jlbrigh: I used a email I found on the GetHuman Nextdoor.com customer service contact info page: Contact Nextdoor.com Customer Service
GetHuman: And which of these common Nextdoor.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jlbrigh a list of common Nextdoor.com problems)
GetHuman-jlbrigh: "Account Access" was why I was trying to contact.

GetHuman-jlbrigh's review of Nextdoor.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Nextdoor.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jlbrigh: Impossible to reach. No email address on their website. No phone number. They're a stealth company. How do they expect to conduct business this way?
GetHuman: Let's quantify your experience contacting Nextdoor.com. On a scale of 1 to 5, how easy is it go get help on a Nextdoor.com problem?
GetHuman-jlbrigh: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jlbrigh: I'd give them a five out of five on communication.
GetHuman: And what about Nextdoor.com's ability to quickly and effectively address your problem?
GetHuman-jlbrigh: For that I would say four out of five.
GetHuman: And finally- any advice for other Nextdoor.com customers?
GetHuman-jlbrigh: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Nextdoor.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jlbrigh taken from his Nextdoor.com customer service problem that occurred on November 19th, 2017.

Nextdoor.com

2.17 of 5 stars | 40 reviews

GetHuman-jlbrigh's Nextdoor.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Nextdoor.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Nextdoor.com in any way.

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