Nextdoor.com: It seems that you never staff your customer ser...
A Nextdoor.com customer review by GetHuman user ~lane carraway from November 22nd, 2017
Background on ~lane carraway's case
GetHuman: ~lane carraway - can you tell our other Nextdoor.com customers when your case took place?
~lane carraway: Yeah. It was late at night, on November 12th.
GetHuman: Did you reach out to Nextdoor.com, and if so, how?
GetHuman: And which of these common Nextdoor.com customer issues best describes the reason you wanted to talk to them?
(Shows ~lane carraway a list of common Nextdoor.com problems)
~lane carraway: "Update account information" was why I was trying to contact.
~lane carraway's review of Nextdoor.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Nextdoor.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lane carraway: It seems that you never staff your customer service line nor do you check and remove VoiceMails from your system since it is always full so we get nowhere with your service......
GetHuman: Let's quantify your experience contacting Nextdoor.com. On a scale of 1 to 5, how easy is it go get help on a Nextdoor.com problem?
~lane carraway: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lane carraway: I'd give them a two out of five on communication.
GetHuman: And what about Nextdoor.com's ability to quickly and effectively address your problem?
~lane carraway: For that I would say one out of five.
GetHuman: And finally- any advice for other Nextdoor.com customers?
~lane carraway: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Nextdoor.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lane carraway taken from his Nextdoor.com customer service problem that occurred on November 12th, 2017.