Nikon: Camera stopped working at all, not even chargin...
A Nikon customer review by GetHuman user GetHuman-204011 from November 6th, 2017
Background on GetHuman-204011's case
GetHuman: GetHuman-204011 - can you tell our other Nikon customers when your case took place?
GetHuman-204011: Sure. It was afternoon, on October 28th.
GetHuman: Did you reach out to Nikon, and if so, how?
GetHuman: And which of these common Nikon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-204011 a list of common Nikon problems)
GetHuman-204011: "Technical support" was why I was trying to call.
GetHuman-204011's review of Nikon customer service
GetHuman: So how would you sum up your experience for GetHuman's Nikon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-204011: Camera stopped working at all, not even charging. *sent it in, they had it for over a month, repaired under warrenty. Got it back and it still didnt work.*sent it in again and now they want to charge me. Also, note the customer service reps are not very friendly.*Waiting to see what can be done.
GetHuman: Let's quantify your experience contacting Nikon. On a scale of 1 to 5, how easy is it go get help on a Nikon problem?
GetHuman-204011: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-204011: I'd give them a three out of five on communication.
GetHuman: And what about Nikon's ability to quickly and effectively address your problem?
GetHuman-204011: For that I would say four out of five.
GetHuman: And finally- any advice for other Nikon customers?
GetHuman-204011: Call them early in the day or late. Don't forget any personal or account information you might need for Nikon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-204011 taken from his Nikon customer service problem that occurred on October 28th, 2017.