Nikon: Third & *th calls re: ******* repair order for...
A Nikon customer review by GetHuman user GetHuman-121011 from November 2nd, 2017
Background on GetHuman-121011's case
GetHuman: GetHuman-121011 - can you tell our other Nikon customers when your case took place?
GetHuman-121011: Sure. It was afternoon, on October 26th.
GetHuman: Did you reach out to Nikon, and if so, how?
GetHuman: And which of these common Nikon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-121011 a list of common Nikon problems)
GetHuman-121011: "Returns" was why I was trying to call.
GetHuman-121011's review of Nikon customer service
GetHuman: So how would you sum up your experience for GetHuman's Nikon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-121011: Third & *th calls re: ******* repair order for a S*** point and shoot from Walmart. Nikon told me lens part was on order from Japan! Lens would not retract, so cust. serv. decided to make me wait til part comes in! What kind of serv. is that? I should have a camera in my hand. Product was faulty--replace it!! Don't make cust. wait for repair if part is not avail!!! And this morning I was on hold most of ** min. to speak to supervisor and that was my *nd call today. Nikon should call customer back instead of making them hold ** min!! This is not customer serv. and i have no resolution as yet. Spoke to supervisor Nefta who told me he would take matter up with cust. serv. mgr. What is Nikon's time for getting to callers? What is Nikon's time for making customers wait for repair*replacement? Nikon is way over alloted time to be considered customer service. Buy a Canon, mine works fine after * yrs of being in my handbag all the time!
GetHuman: Let's quantify your experience contacting Nikon. On a scale of 1 to 5, how easy is it go get help on a Nikon problem?
GetHuman-121011: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-121011: I'd give them a five out of five on communication.
GetHuman: And what about Nikon's ability to quickly and effectively address your problem?
GetHuman-121011: For that I would say two out of five.
GetHuman: And finally- any advice for other Nikon customers?
GetHuman-121011: Call them early in the day or late. Don't forget any personal or account information you might need for Nikon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-121011 taken from his Nikon customer service problem that occurred on October 26th, 2017.