Nikon: Took home a new camera. Put it on charger an c...
A Nikon customer review by GetHuman user ~stu from November 16th, 2017
Background on ~stu's case
GetHuman: ~stu - can you tell our other Nikon customers when your case took place?
~stu: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Nikon, and if so, how?
GetHuman: And which of these common Nikon customer issues best describes the reason you wanted to talk to them?
(Shows ~stu a list of common Nikon problems)
~stu: "Warranty claim" was why I was trying to call.
~stu's review of Nikon customer service
GetHuman: So how would you sum up your experience for GetHuman's Nikon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stu: Took home a new camera. Put it on charger an camera did not work. told it was the card, it didn't work with out the card. sent a email received answer to call Jane M. No Jane M but service rep Said I need to top off the battery. I did and called back the next rep. said it must be a defective camera they will fix it. Not replace it. I took it back to the store and they said it is defective. I replaced it with a Canon. Called them to ask how to turn off the flash. The helped me thanked me for buying a Canon and sent me a thank you not. GOOD BUY TO NIKON FOR EVER AND I WILL NOT STOP TELLING THIS STORY.
GetHuman: Let's quantify your experience contacting Nikon. On a scale of 1 to 5, how easy is it go get help on a Nikon problem?
~stu: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stu: I'd give them a one out of five on communication.
GetHuman: And what about Nikon's ability to quickly and effectively address your problem?
~stu: For that I would say three out of five.
GetHuman: And finally- any advice for other Nikon customers?
~stu: Call them early in the day or late. Don't forget any personal or account information you might need for Nikon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stu taken from his Nikon customer service problem that occurred on November 13th, 2017.