Nine West: Never got my shoes that I return for the right size
A Nine West customer review by GetHuman user GetHuman-suni_pan from December 7th, 2017
Background on GetHuman-suni_pan's case
GetHuman: GetHuman-suni_pan - can you tell our other Nine West customers when your case took place?
GetHuman-suni_pan: Yes. It was afternoon, on December 1st.
GetHuman: Did you reach out to Nine West, and if so, how?
GetHuman: And which of these common Nine West customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-suni_pan a list of common Nine West problems)
GetHuman-suni_pan: "Complaint" was why I was trying to call.
GetHuman-suni_pan's review of Nine West customer service
GetHuman: So how would you sum up your experience for GetHuman's Nine West customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-suni_pan: Never got my shoes that I return for the right size
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-suni_pan: Over * months I haven't heard back from Nine West I mailed it back and still haven't heard anything
GetHuman: Let's quantify your experience contacting Nine West. On a scale of 1 to 5, how easy is it go get help on a Nine West problem?
GetHuman-suni_pan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-suni_pan: I'd give them a four out of five on communication.
GetHuman: And what about Nine West's ability to quickly and effectively address your problem?
GetHuman-suni_pan: For that I would say three out of five.
GetHuman: And finally- any advice for other Nine West customers?
GetHuman-suni_pan: Call them early in the day or late. Don't forget any personal or account information you might need for Nine West to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-suni_pan taken from his Nine West customer service problem that occurred on December 1st, 2017.
Nine West
1.00 of 5 stars | 4 reviews
GetHuman-suni_pan's Nine West Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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