Nine West: didn't call* just want to understand quality co...
A Nine West customer review by GetHuman user ~fooledbyNineWest from November 25th, 2017
Background on ~fooledbyNineWest's case
GetHuman: ~fooledbyNineWest - can you tell our other Nine West customers when your case took place?
~fooledbyNineWest: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Nine West, and if so, how?
GetHuman: And which of these common Nine West customer issues best describes the reason you wanted to talk to them?
(Shows ~fooledbyNineWest a list of common Nine West problems)
~fooledbyNineWest: "Overcharge/Strange charge" was why I was trying to call.
~fooledbyNineWest's review of Nine West customer service
GetHuman: So how would you sum up your experience for GetHuman's Nine West customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fooledbyNineWest: didn't call* just want to understand quality control: bought from Lord and Taylor online suede boots* quality of suede questionable* Lord and Taylor sent out replacement: quality worse than the original * suede looks worn, matted.
GetHuman: Let's quantify your experience contacting Nine West. On a scale of 1 to 5, how easy is it go get help on a Nine West problem?
~fooledbyNineWest: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fooledbyNineWest: I'd give them a three out of five on communication.
GetHuman: And what about Nine West's ability to quickly and effectively address your problem?
~fooledbyNineWest: For that I would say four out of five.
GetHuman: And finally- any advice for other Nine West customers?
~fooledbyNineWest: Call them early in the day or late. Don't forget any personal or account information you might need for Nine West to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fooledbyNineWest taken from his Nine West customer service problem that occurred on November 21st, 2017.
Nine West
1.00 of 5 stars | 4 reviews
~fooledbyNineWest's Nine West Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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