Ninety Nine Restaurants: My complaint is not with a restaurant but with...
A Ninety Nine Restaurants customer review by GetHuman user ~jwkiley from November 25th, 2017
Background on ~jwkiley's case
GetHuman: ~jwkiley - can you tell our other Ninety Nine Restaurants customers when your case took place?
~jwkiley: Yup. It was late at night, on November 20th.
GetHuman: Did you reach out to Ninety Nine Restaurants, and if so, how?
GetHuman: And which of these common Ninety Nine Restaurants customer issues best describes the reason you wanted to talk to them?
(Shows ~jwkiley a list of common Ninety Nine Restaurants problems)
~jwkiley: "Safety concern" was why I was trying to call.
~jwkiley's review of Ninety Nine Restaurants customer service
GetHuman: So how would you sum up your experience for GetHuman's Ninety Nine Restaurants customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jwkiley: My complaint is not with a restaurant but with corporate. Cyber Monday deals are being offered on gifts cards. On line only. How many seniors do not use the computer for purchases? How many seniors frequent your restaurants? Also, if you wish to call the corporate number to complain about this, good luck. No one actually answers. There is a promise that if you leave your number you will gt a call back, doesn't happen. Another option puts you through to a number where you can leave a message but after it tells you to leave a message it tells you that the mailbox is full. How about some old fashioned customer service that we grew up with? Seniors, boycot ** until they become more senior friendly.
GetHuman: Let's quantify your experience contacting Ninety Nine Restaurants. On a scale of 1 to 5, how easy is it go get help on a Ninety Nine Restaurants problem?
~jwkiley: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jwkiley: I'd give them a five out of five on communication.
GetHuman: And what about Ninety Nine Restaurants's ability to quickly and effectively address your problem?
~jwkiley: For that I would say five out of five.
GetHuman: And finally- any advice for other Ninety Nine Restaurants customers?
~jwkiley: Call them early in the day or late. Don't forget any personal or account information you might need for Ninety Nine Restaurants to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jwkiley taken from his Ninety Nine Restaurants customer service problem that occurred on November 20th, 2017.