Nintendo: Fire emblem Fates
A Nintendo customer review by GetHuman user GetHuman-egyptian from December 1st, 2017
Background on GetHuman-egyptian's case
GetHuman: GetHuman-egyptian - can you tell our other Nintendo customers when your case took place?
GetHuman-egyptian: Sure. It was late at night, on November 29th.
GetHuman: Did you reach out to Nintendo, and if so, how?
GetHuman: And which of these common Nintendo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-egyptian a list of common Nintendo problems)
GetHuman-egyptian: "Repairs" was why I was trying to call.
GetHuman-egyptian's review of Nintendo customer service
GetHuman: So how would you sum up your experience for GetHuman's Nintendo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-egyptian: Fire emblem Fates
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-egyptian: Hello,*I'm a huge fan of the fire emblem series and I've been waiting for the new FE game for a long time. I've kept myself up to date with any updates on localization and the such, though lately I've heard speculation that the skinship mini game will be removed*censored out. That in itself is not a problem* I'll still love the game nevertheless! I was just wondering if this was really true or if it's simply a rumor. Thank you for taking the time out of your day to read through this email, and I hope you can reply whenever you have time!
GetHuman: Let's quantify your experience contacting Nintendo. On a scale of 1 to 5, how easy is it go get help on a Nintendo problem?
GetHuman-egyptian: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-egyptian: I'd give them a four out of five on communication.
GetHuman: And what about Nintendo's ability to quickly and effectively address your problem?
GetHuman-egyptian: For that I would say three out of five.
GetHuman: And finally- any advice for other Nintendo customers?
GetHuman-egyptian: Call them early in the day or late. Don't forget any personal or account information you might need for Nintendo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-egyptian taken from his Nintendo customer service problem that occurred on November 29th, 2017.