Nintendo: I read some reviews saying that their customer...
A Nintendo customer review by GetHuman user ~Chris from November 25th, 2017
Background on ~Chris's case
GetHuman: ~Chris - can you tell our other Nintendo customers when your case took place?
~Chris: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Nintendo, and if so, how?
GetHuman: And which of these common Nintendo customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris a list of common Nintendo problems)
~Chris: "Warranty claim" was why I was trying to call.
~Chris's review of Nintendo customer service
GetHuman: So how would you sum up your experience for GetHuman's Nintendo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris: I read some reviews saying that their customer service was terrible but after experiencing it myself I say otherwise.
GetHuman: Let's quantify your experience contacting Nintendo. On a scale of 1 to 5, how easy is it go get help on a Nintendo problem?
~Chris: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris: I'd give them a one out of five on communication.
GetHuman: And what about Nintendo's ability to quickly and effectively address your problem?
~Chris: For that I would say four out of five.
GetHuman: And finally- any advice for other Nintendo customers?
~Chris: Call them early in the day or late. Don't forget any personal or account information you might need for Nintendo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris taken from his Nintendo customer service problem that occurred on November 18th, 2017.