Nintendo: even though it was an automated menu,it told me...
A Nintendo customer review by GetHuman user GetHuman-180805 from October 31st, 2017
Background on GetHuman-180805's case
GetHuman: GetHuman-180805 - can you tell our other Nintendo customers when your case took place?
GetHuman-180805: Yes I can. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Nintendo, and if so, how?
GetHuman: And which of these common Nintendo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-180805 a list of common Nintendo problems)
GetHuman-180805: "Where to buy" was why I was trying to call.
GetHuman-180805's review of Nintendo customer service
GetHuman: So how would you sum up your experience for GetHuman's Nintendo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-180805: even though it was an automated menu,it told me step by step what to do for my Wi. The voice said to stay on the line if the instructions did not work, but they worked. very quick!
GetHuman: Let's quantify your experience contacting Nintendo. On a scale of 1 to 5, how easy is it go get help on a Nintendo problem?
GetHuman-180805: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-180805: I'd give them a two out of five on communication.
GetHuman: And what about Nintendo's ability to quickly and effectively address your problem?
GetHuman-180805: For that I would say one out of five.
GetHuman: And finally- any advice for other Nintendo customers?
GetHuman-180805: Call them early in the day or late. Don't forget any personal or account information you might need for Nintendo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-180805 taken from his Nintendo customer service problem that occurred on October 25th, 2017.