Nissan Credit: I called three times in the last * weeks, and h...
A Nissan Credit customer review by GetHuman user ~nicole from November 21st, 2017
Background on ~nicole's case
GetHuman: ~nicole - can you tell our other Nissan Credit customers when your case took place?
~nicole: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Nissan Credit, and if so, how?
GetHuman: And which of these common Nissan Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~nicole a list of common Nissan Credit problems)
~nicole: "Complaint" was why I was trying to call.
~nicole's review of Nissan Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Nissan Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nicole: I called three times in the last * weeks, and have received different answers each time. Now they are sending the title to the wrong address, despite the fact that I updated it online before paying off my loan (the website update apparently didn't take). Now they tell me I have to work with the state - which I wouldn't have if they had told me the right thing the first time, and if their website wasn't useless! Now my title goes to the wrong address (though I have forwarding), so I'm not going to be able to register my car or sell it for months. I'M SO UPSET!!!
GetHuman: Let's quantify your experience contacting Nissan Credit. On a scale of 1 to 5, how easy is it go get help on a Nissan Credit problem?
~nicole: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nicole: I'd give them a one out of five on communication.
GetHuman: And what about Nissan Credit's ability to quickly and effectively address your problem?
~nicole: For that I would say five out of five.
GetHuman: And finally- any advice for other Nissan Credit customers?
~nicole: Call them early in the day or late. Don't forget any personal or account information you might need for Nissan Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nicole taken from his Nissan Credit customer service problem that occurred on November 14th, 2017.