Nissan USA: I call to Nissan, looking for a help in order t...
A Nissan USA customer review by GetHuman user ~Alexander from November 17th, 2017
Background on ~Alexander's case
GetHuman: ~Alexander - can you tell our other Nissan USA customers when your case took place?
~Alexander: Yes. It was evening, on November 9th.
GetHuman: Did you reach out to Nissan USA, and if so, how?
GetHuman: And which of these common Nissan USA customer issues best describes the reason you wanted to talk to them?
(Shows ~Alexander a list of common Nissan USA problems)
~Alexander: "Loyalty program" was why I was trying to call.
~Alexander's review of Nissan USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Nissan USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alexander: I call to Nissan, looking for a help in order to have solution to they OWN mistake. They repossesed my vehicle, after I pay **.*** dollars.They make a mistake to Post my payment for August ******, They reposses on August **rd. I was making payments for $***.** monthly . I was behind Two months Payments. NOW the Forclosure Department Lady Named Alexis, very Rude person, stay I need to pay $ *,***.** to get release my vehicle or this going to be SOLD,AUCTION in TEN days. This MEAN September *st. I try to contact somebody from NISSAN, to see if they Understand is there OWN mistake, and ALWAYS have the same answer. They nothing to do with de Financing Department, because Lender is not from NIssan, But WHO DID the Financing for my vehicle was NISSAN. I Hope with this informtion CONSUMMERS CAN BE AWARE, we the consummers GET THE LOSSE,NISSAN AFTER I HAVE PAID **.*** DOLLARS. GOING TO SELL MY VEHICLE TO GET THE AMOUNT OF $*,*** IS I OWE... PLEASE SEND E MAIL TO NISSAN AND GIVE TO ME YOUR SU
GetHuman: Let's quantify your experience contacting Nissan USA. On a scale of 1 to 5, how easy is it go get help on a Nissan USA problem?
~Alexander: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alexander: I'd give them a two out of five on communication.
GetHuman: And what about Nissan USA's ability to quickly and effectively address your problem?
~Alexander: For that I would say three out of five.
GetHuman: And finally- any advice for other Nissan USA customers?
~Alexander: Call them early in the day or late. Don't forget any personal or account information you might need for Nissan USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alexander taken from his Nissan USA customer service problem that occurred on November 9th, 2017.