Nissan USA: I called to inquire about a bumper protector fo...
A Nissan USA customer review by GetHuman user ~frustrated from November 15th, 2017
Background on ~frustrated's case
GetHuman: ~frustrated - can you tell our other Nissan USA customers when your case took place?
~frustrated: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to Nissan USA, and if so, how?
GetHuman: And which of these common Nissan USA customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated a list of common Nissan USA problems)
~frustrated: "Insurance claim" was why I was trying to call.
~frustrated's review of Nissan USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Nissan USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated: I called to inquire about a bumper protector for my **** Pathfinder. All dealers don't carry it and they suggested I call Nissan to check status. Nissan tells me that I need to call the dealer - their parts department would have all the information that I need. HA HA!! Who's on *st here???? So despite the fact that this item is SHOWN on all the vehicles on their website - it is not available to purchase. What???
GetHuman: Let's quantify your experience contacting Nissan USA. On a scale of 1 to 5, how easy is it go get help on a Nissan USA problem?
~frustrated: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated: I'd give them a two out of five on communication.
GetHuman: And what about Nissan USA's ability to quickly and effectively address your problem?
~frustrated: For that I would say three out of five.
GetHuman: And finally- any advice for other Nissan USA customers?
~frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Nissan USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated taken from his Nissan USA customer service problem that occurred on November 11th, 2017.