Nissan USA: I needed a simple "yes" or "no' answer. I did n...
A Nissan USA customer review by GetHuman user ~art from November 16th, 2017
Background on ~art's case
GetHuman: ~art - can you tell our other Nissan USA customers when your case took place?
~art: Sure. It was evening, on November 9th.
GetHuman: Did you reach out to Nissan USA, and if so, how?
GetHuman: And which of these common Nissan USA customer issues best describes the reason you wanted to talk to them?
(Shows ~art a list of common Nissan USA problems)
~art: "Complaint" was why I was trying to call.
~art's review of Nissan USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Nissan USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~art: I needed a simple "yes" or "no' answer. I did not have my VIN ready. The representative forced me to give all my personal information, then put me on hold for several minutes, then was asking for a lot of information not related to my question. Service is awful, cumbersome
GetHuman: Let's quantify your experience contacting Nissan USA. On a scale of 1 to 5, how easy is it go get help on a Nissan USA problem?
~art: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~art: I'd give them a three out of five on communication.
GetHuman: And what about Nissan USA's ability to quickly and effectively address your problem?
~art: For that I would say two out of five.
GetHuman: And finally- any advice for other Nissan USA customers?
~art: Call them early in the day or late. Don't forget any personal or account information you might need for Nissan USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~art taken from his Nissan USA customer service problem that occurred on November 9th, 2017.