Nordictrack: After typing in my order number, the rep had my...

A Nordictrack customer review by GetHuman user GetHuman-227867 from November 26th, 2017

Background on GetHuman-227867's case

GetHuman: GetHuman-227867 - can you tell our other Nordictrack customers when your case took place?
GetHuman-227867: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Nordictrack, and if so, how?
GetHuman-227867: I used the 877-993-7999 number I found for on the GetHuman Nordictrack customer phone number page I was on: Nordictrack Customer Service Phone Number
GetHuman: And which of these common Nordictrack customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-227867 a list of common Nordictrack problems)
GetHuman-227867: "Complaint" was why I was trying to call.

GetHuman-227867's review of Nordictrack customer service

GetHuman: So how would you sum up your experience for GetHuman's Nordictrack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-227867: After typing in my order number, the rep had my answer within less than a minute. He cleared my order to be sent and we were done. Call was less than * minutes long.
GetHuman: Let's quantify your experience contacting Nordictrack. On a scale of 1 to 5, how easy is it go get help on a Nordictrack problem?
GetHuman-227867: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-227867: I'd give them a four out of five on communication.
GetHuman: And what about Nordictrack's ability to quickly and effectively address your problem?
GetHuman-227867: For that I would say three out of five.
GetHuman: And finally- any advice for other Nordictrack customers?
GetHuman-227867: Call them early in the day or late. Don't forget any personal or account information you might need for Nordictrack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-227867 taken from his Nordictrack customer service problem that occurred on November 22nd, 2017.

Nordictrack

1.00 of 5 stars | 34 reviews

GetHuman-227867's Nordictrack Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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