Northeast Utilities: The human resourse person I spoke with was rude...

A Northeast Utilities customer review by GetHuman user ~Patti from November 14th, 2017

Background on ~Patti's case

GetHuman: ~Patti - can you tell our other Northeast Utilities customers when your case took place?
~Patti: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Northeast Utilities, and if so, how?
~Patti: I used the 800-662-7764 number I found for on the GetHuman Northeast Utilities customer phone number page I was on: Northeast Utilities Customer Service Phone Number
GetHuman: And which of these common Northeast Utilities customer issues best describes the reason you wanted to talk to them?
(Shows ~Patti a list of common Northeast Utilities problems)
~Patti: "Cancel service" was why I was trying to call.

~Patti's review of Northeast Utilities customer service

GetHuman: So how would you sum up your experience for GetHuman's Northeast Utilities customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patti: The human resourse person I spoke with was rude and did not know how to deal with the public We still can't get an answer.
GetHuman: Let's quantify your experience contacting Northeast Utilities. On a scale of 1 to 5, how easy is it go get help on a Northeast Utilities problem?
~Patti: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patti: I'd give them a two out of five on communication.
GetHuman: And what about Northeast Utilities's ability to quickly and effectively address your problem?
~Patti: For that I would say one out of five.
GetHuman: And finally- any advice for other Northeast Utilities customers?
~Patti: Call them early in the day or late. Don't forget any personal or account information you might need for Northeast Utilities to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patti taken from his Northeast Utilities customer service problem that occurred on November 10th, 2017.

Northeast Utilities

1.00 of 5 stars | 4 reviews

~Patti's Northeast Utilities Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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