Northwestern Mutual: Enlotta was simply terrific! She was knowledga...
A Northwestern Mutual customer review by GetHuman user GetHuman-380131 from November 27th, 2017
Background on GetHuman-380131's case
GetHuman: GetHuman-380131 - can you tell our other Northwestern Mutual customers when your case took place?
GetHuman-380131: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Northwestern Mutual, and if so, how?
GetHuman: And which of these common Northwestern Mutual customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-380131 a list of common Northwestern Mutual problems)
GetHuman-380131: "Get insurance" was why I was trying to call.
GetHuman-380131's review of Northwestern Mutual customer service
GetHuman: So how would you sum up your experience for GetHuman's Northwestern Mutual customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-380131: Enlotta was simply terrific! She was knowledgable, friendly, patient, and explained my options very clearly.
GetHuman: Let's quantify your experience contacting Northwestern Mutual. On a scale of 1 to 5, how easy is it go get help on a Northwestern Mutual problem?
GetHuman-380131: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-380131: I'd give them a four out of five on communication.
GetHuman: And what about Northwestern Mutual's ability to quickly and effectively address your problem?
GetHuman-380131: For that I would say five out of five.
GetHuman: And finally- any advice for other Northwestern Mutual customers?
GetHuman-380131: Call them early in the day or late. Don't forget any personal or account information you might need for Northwestern Mutual to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-380131 taken from his Northwestern Mutual customer service problem that occurred on November 18th, 2017.
Northwestern Mutual
5.00 of 5 stars | 9 reviews
GetHuman-380131's Northwestern Mutual Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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