Norton AntiVirus: After holding for ** mins I was then transferre...
A Norton AntiVirus customer review by GetHuman user GetHuman-177735 from November 1st, 2017
Background on GetHuman-177735's case
GetHuman: GetHuman-177735 - can you tell our other Norton AntiVirus customers when your case took place?
GetHuman-177735: Yes I can. It was afternoon, on October 25th.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-177735 a list of common Norton AntiVirus problems)
GetHuman-177735: "Technical support" was why I was trying to call.
GetHuman-177735's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-177735: After holding for ** mins I was then transferred over to another hold that started the whole beginning options. I waited ** more minutes before hanging up. I never got to talk to customer service about my issue with a charge to my credit card that I did not do for the automatic update that I could also not get on my computer if I wanted.
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
GetHuman-177735: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-177735: I'd give them a two out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
GetHuman-177735: For that I would say three out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
GetHuman-177735: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-177735 taken from his Norton AntiVirus customer service problem that occurred on October 25th, 2017.