Norton AntiVirus: Being tranfered * different times, finally to t...
A Norton AntiVirus customer review by GetHuman user ~amellen from October 31st, 2017
Background on ~amellen's case
GetHuman: ~amellen - can you tell our other Norton AntiVirus customers when your case took place?
~amellen: Sure. It was late at night, on October 26th.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows ~amellen a list of common Norton AntiVirus problems)
~amellen: "Renew Membership" was why I was trying to call.
~amellen's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amellen: Being tranfered * different times, finally to the right person waited about **min then had to hang up. Called later to be transfered * more times, then waited another **min while wating got on another phone to call. I will never go back the customer service was not good at all.
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
~amellen: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amellen: I'd give them a four out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
~amellen: For that I would say five out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
~amellen: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amellen taken from his Norton AntiVirus customer service problem that occurred on October 26th, 2017.