Norton AntiVirus: Spoke to sales, wanted to upgrade, was sent to...
A Norton AntiVirus customer review by GetHuman user ~screw norton from November 2nd, 2017
Background on ~screw norton's case
GetHuman: ~screw norton - can you tell our other Norton AntiVirus customers when your case took place?
~screw norton: Yup. It was afternoon, on October 29th.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows ~screw norton a list of common Norton AntiVirus problems)
~screw norton: "Cancel order" was why I was trying to call.
~screw norton's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~screw norton: Spoke to sales, wanted to upgrade, was sent to customer service withn ** sec if that, waited **hours, NO JOKE!, I was working on my computer) Then was disconnected at around *.* hours
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
~screw norton: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~screw norton: I'd give them a five out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
~screw norton: For that I would say five out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
~screw norton: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~screw norton taken from his Norton AntiVirus customer service problem that occurred on October 29th, 2017.