NuWave Oven: I called because my order came and was missing...
A NuWave Oven customer review by GetHuman user ~ktskeeper from November 25th, 2017
Background on ~ktskeeper's case
GetHuman: ~ktskeeper - can you tell our other NuWave Oven customers when your case took place?
~ktskeeper: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to NuWave Oven, and if so, how?
GetHuman: And which of these common NuWave Oven customer issues best describes the reason you wanted to talk to them?
(Shows ~ktskeeper a list of common NuWave Oven problems)
~ktskeeper: "Warranty claim" was why I was trying to call.
~ktskeeper's review of NuWave Oven customer service
GetHuman: So how would you sum up your experience for GetHuman's NuWave Oven customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ktskeeper: I called because my order came and was missing the Invoice, cook book and NuWave Cover. The woman that helped me was great,she looked my order up and said that they would send the missing items out right away. I am impressed!
GetHuman: Let's quantify your experience contacting NuWave Oven. On a scale of 1 to 5, how easy is it go get help on a NuWave Oven problem?
~ktskeeper: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ktskeeper: I'd give them a five out of five on communication.
GetHuman: And what about NuWave Oven's ability to quickly and effectively address your problem?
~ktskeeper: For that I would say four out of five.
GetHuman: And finally- any advice for other NuWave Oven customers?
~ktskeeper: Call them early in the day or late. Don't forget any personal or account information you might need for NuWave Oven to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ktskeeper taken from his NuWave Oven customer service problem that occurred on November 22nd, 2017.