NutriBullet: I have waited for customer service, AND I have...

A NutriBullet customer review by GetHuman user ~Susan from November 26th, 2017

Background on ~Susan's case

GetHuman: ~Susan - can you tell our other NutriBullet customers when your case took place?
~Susan: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to NutriBullet, and if so, how?
~Susan: I used the 844-900-7760 number I found for on the GetHuman NutriBullet customer phone number page I was on: NutriBullet Customer Service Phone Number
GetHuman: And which of these common NutriBullet customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan a list of common NutriBullet problems)
~Susan: "Returns" was why I was trying to call.

~Susan's review of NutriBullet customer service

GetHuman: So how would you sum up your experience for GetHuman's NutriBullet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan: I have waited for customer service, AND I have also left my number for a call back TWICE. I am still waiting. I have spent over * hour trying to get a replacement for the DEFECTIVE replacement sent to me. I had to take photos, then I had to actually go to a FED EX office. Now I have to wait on the phone again to give the company my FEDEX tracking number before they will replace the defective item sent to me!!! Horrible customer service and worse policies.
GetHuman: Let's quantify your experience contacting NutriBullet. On a scale of 1 to 5, how easy is it go get help on a NutriBullet problem?
~Susan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan: I'd give them a one out of five on communication.
GetHuman: And what about NutriBullet's ability to quickly and effectively address your problem?
~Susan: For that I would say two out of five.
GetHuman: And finally- any advice for other NutriBullet customers?
~Susan: Call them early in the day or late. Don't forget any personal or account information you might need for NutriBullet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan taken from his NutriBullet customer service problem that occurred on November 17th, 2017.

NutriBullet

2.55 of 5 stars | 55 reviews

~Susan's NutriBullet Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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