O2gearshop.com: Initial Order, credit card charged - Jan *th*Em...

A O2gearshop.com customer review by GetHuman user ~htlcalbbs from November 8th, 2017

Background on ~htlcalbbs's case

GetHuman: ~htlcalbbs - can you tell our other O2gearshop.com customers when your case took place?
~htlcalbbs: Yes I can. It was middle of the night, on November 5th.
GetHuman: Did you reach out to O2gearshop.com, and if so, how?
~htlcalbbs: I used the 877-504-4327 number I found for on the GetHuman O2gearshop.com customer phone number page I was on: O2gearshop.com Customer Service Phone Number
GetHuman: And which of these common O2gearshop.com customer issues best describes the reason you wanted to talk to them?
(Shows ~htlcalbbs a list of common O2gearshop.com problems)
~htlcalbbs: "Change order" was why I was trying to call.

~htlcalbbs's review of O2gearshop.com customer service

GetHuman: So how would you sum up your experience for GetHuman's O2gearshop.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~htlcalbbs: Initial Order, credit card charged - Jan *th*Email from o* stating Item not available, given IN STOCK, READY TO SHIP options - Jan **Email to o* asking for bundle options - Jan **Response from o* regarding Jan * question - Jan **Response to o* with new option to order - Jan **Received email stating my CC was getting refunded because I didnt select another option, order cancelled - Jan ***Called Customer service, was told order was not cancelled - Jan ***Received email stating second selection was not available - Jan ***Called o*, told "sorry", pick something else or refund was my option. Asked to speak to manager. Was told that the man on the phone was the highest person I could speak to. Was told I'm not the only person ordering from them and they get a lot of email. Explained to o* that they should hire the staff to handle their volume. Went with the refund.**Ski trip in * month. Good thing I started early.
GetHuman: Let's quantify your experience contacting O2gearshop.com. On a scale of 1 to 5, how easy is it go get help on a O2gearshop.com problem?
~htlcalbbs: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~htlcalbbs: I'd give them a five out of five on communication.
GetHuman: And what about O2gearshop.com's ability to quickly and effectively address your problem?
~htlcalbbs: For that I would say two out of five.
GetHuman: And finally- any advice for other O2gearshop.com customers?
~htlcalbbs: Call them early in the day or late. Don't forget any personal or account information you might need for O2gearshop.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~htlcalbbs taken from his O2gearshop.com customer service problem that occurred on November 5th, 2017.

O2gearshop.com

2.17 of 5 stars | 3 reviews

~htlcalbbs's O2gearshop.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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