O2gearshop.com: UPDATE: I was contacted the next day by Adam Pr...

A O2gearshop.com customer review by GetHuman user ~htlcalbbs from November 8th, 2017

Background on ~htlcalbbs's case

GetHuman: ~htlcalbbs - can you tell our other O2gearshop.com customers when your case took place?
~htlcalbbs: Sure. It was afternoon, on October 30th.
GetHuman: Did you reach out to O2gearshop.com, and if so, how?
~htlcalbbs: I used the 877-504-4327 number I found for on the GetHuman O2gearshop.com customer phone number page I was on: O2gearshop.com Customer Service Phone Number
GetHuman: And which of these common O2gearshop.com customer issues best describes the reason you wanted to talk to them?
(Shows ~htlcalbbs a list of common O2gearshop.com problems)
~htlcalbbs: "Cancel order" was why I was trying to call.

~htlcalbbs's review of O2gearshop.com customer service

GetHuman: So how would you sum up your experience for GetHuman's O2gearshop.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~htlcalbbs: UPDATE: I was contacted the next day by Adam Pringnitz, Customer Service Manager, who was very helpful in listening to what had occurred. He was interested in resolving the issue and I ended up making my purchase through o*gearshop. I wish my initial transaction was as smooth and harmonious from the get go. I will purchase through o* again. "
GetHuman: Let's quantify your experience contacting O2gearshop.com. On a scale of 1 to 5, how easy is it go get help on a O2gearshop.com problem?
~htlcalbbs: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~htlcalbbs: I'd give them a four out of five on communication.
GetHuman: And what about O2gearshop.com's ability to quickly and effectively address your problem?
~htlcalbbs: For that I would say three out of five.
GetHuman: And finally- any advice for other O2gearshop.com customers?
~htlcalbbs: Call them early in the day or late. Don't forget any personal or account information you might need for O2gearshop.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~htlcalbbs taken from his O2gearshop.com customer service problem that occurred on October 30th, 2017.


2.17 of 5 stars | 3 reviews

~htlcalbbs's O2gearshop.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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