Oakley: Agent unaware of any work arounds and your comp...
A Oakley customer review by GetHuman user ~nomadwww from November 15th, 2017
Background on ~nomadwww's case
GetHuman: ~nomadwww - can you tell our other Oakley customers when your case took place?
~nomadwww: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to Oakley, and if so, how?
GetHuman: And which of these common Oakley customer issues best describes the reason you wanted to talk to them?
(Shows ~nomadwww a list of common Oakley problems)
~nomadwww: "Warranty claim" was why I was trying to call.
~nomadwww's review of Oakley customer service
GetHuman: So how would you sum up your experience for GetHuman's Oakley customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nomadwww: Agent unaware of any work arounds and your company is not offering anything for o rocker glasses that I paid hundreds of dollars for that had an adapter that would allow a phone or I phone to recognize the headset and the agent was unaware of this and why would you insult a customer that has loyal and spent over ****.** on you brand over the past * years. Offering **% off new regular glasses is worse than nothing at all when the device is built in and cost over ***.** each. I have * pair.*Shame on you , lost a customer for life and will spread the word.
GetHuman: Let's quantify your experience contacting Oakley. On a scale of 1 to 5, how easy is it go get help on a Oakley problem?
~nomadwww: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nomadwww: I'd give them a five out of five on communication.
GetHuman: And what about Oakley's ability to quickly and effectively address your problem?
~nomadwww: For that I would say four out of five.
GetHuman: And finally- any advice for other Oakley customers?
~nomadwww: Call them early in the day or late. Don't forget any personal or account information you might need for Oakley to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nomadwww taken from his Oakley customer service problem that occurred on November 12th, 2017.
Oakley
3.00 of 5 stars | 4 reviews
~nomadwww's Oakley Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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