Oakley: I have sent numerous emails and have NEVER gott...
A Oakley customer review by GetHuman user ~shortlady16 from November 24th, 2017
Background on ~shortlady16's case
GetHuman: ~shortlady16 - can you tell our other Oakley customers when your case took place?
~shortlady16: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Oakley, and if so, how?
GetHuman: And which of these common Oakley customer issues best describes the reason you wanted to talk to them?
(Shows ~shortlady16 a list of common Oakley problems)
~shortlady16: "Track order" was why I was trying to call.
~shortlady16's review of Oakley customer service
GetHuman: So how would you sum up your experience for GetHuman's Oakley customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shortlady16: I have sent numerous emails and have NEVER gotten a response. I called today, Saturday at *:**pm Eastern time which be within the business hours shown above. All you get is an automated system message stating weekday business hours only.
GetHuman: Let's quantify your experience contacting Oakley. On a scale of 1 to 5, how easy is it go get help on a Oakley problem?
~shortlady16: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shortlady16: I'd give them a three out of five on communication.
GetHuman: And what about Oakley's ability to quickly and effectively address your problem?
~shortlady16: For that I would say two out of five.
GetHuman: And finally- any advice for other Oakley customers?
~shortlady16: Call them early in the day or late. Don't forget any personal or account information you might need for Oakley to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shortlady16 taken from his Oakley customer service problem that occurred on November 15th, 2017.
Oakley
3.00 of 5 stars | 4 reviews
~shortlady16's Oakley Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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