Ocwen: Every try to call my house payment they transfe...
A Ocwen customer review by GetHuman user ~coathanger from November 20th, 2017
Background on ~coathanger's case
GetHuman: ~coathanger - can you tell our other Ocwen customers when your case took place?
~coathanger: Yeah. It was late at night, on November 11th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~coathanger a list of common Ocwen problems)
~coathanger: "Payment Arrangement" was why I was trying to call.
~coathanger's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~coathanger: Every try to call my house payment they transfer me oversea and they don't know nothing, I am have a hard time with this company when they took over from GMAC i had just got everything staright out with GMAC and now this company, the have mess my whole account up and also add stuff to the account that is not suppose to be there, this is a very horrible company to work with, I wish back with GMAC this is the * mortgage that I have went through in * years. I hate this company you can even talk to anybody in the USA home office it is alway oversea and you can't undertand what the are say.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~coathanger: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~coathanger: I'd give them a two out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~coathanger: For that I would say one out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~coathanger: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~coathanger taken from his Ocwen customer service problem that occurred on November 11th, 2017.