Ocwen: Horrible customer service. They don't care...d...
A Ocwen customer review by GetHuman user ~anonymous - afraid of more con from November 14th, 2017
Background on ~anonymous - afraid of more con's case
GetHuman: ~anonymous - afraid of more con - can you tell our other Ocwen customers when your case took place?
~anonymous - afraid of more con: Sure. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous - afraid of more con a list of common Ocwen problems)
~anonymous - afraid of more con: "Extension" was why I was trying to call.
~anonymous - afraid of more con's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous - afraid of more con: Horrible customer service. They don't care...don't want to hear what you say...they just repeat their policy which is ridiculous!!! If you may your mortgage payment on the **th, you rack up late charges even if your Note says you have until the **th. Their excuse...they take that long to post it. So the charge is yours!
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~anonymous - afraid of more con: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous - afraid of more con: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~anonymous - afraid of more con: For that I would say three out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~anonymous - afraid of more con: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous - afraid of more con taken from his Ocwen customer service problem that occurred on November 9th, 2017.