Ocwen: The same old story here... loan was sold to Ocw...
A Ocwen customer review by GetHuman user ~wondra from November 20th, 2017
Background on ~wondra's case
GetHuman: ~wondra - can you tell our other Ocwen customers when your case took place?
~wondra: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~wondra a list of common Ocwen problems)
~wondra: "Update Account information" was why I was trying to call.
~wondra's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wondra: The same old story here... loan was sold to Ocwen with a payment arrangement, all the money paid to other company Ocwen would not recognize the payments. Ocwen had me waiting a year for a modification which they knew I was not going to get,would not take the payments for a year, tried to foreclose got a lawyer save my house India reps all the time
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~wondra: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wondra: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~wondra: For that I would say two out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~wondra: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wondra taken from his Ocwen customer service problem that occurred on November 16th, 2017.