Ocwen: I am an insurance agent with a mutual customer...
A Ocwen customer review by GetHuman user ~Annoyed from November 22nd, 2017
Background on ~Annoyed's case
GetHuman: ~Annoyed - can you tell our other Ocwen customers when your case took place?
~Annoyed: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed a list of common Ocwen problems)
~Annoyed: "Refund" was why I was trying to call.
~Annoyed's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed: I am an insurance agent with a mutual customer. These mortgage processors are always requesting information from us regarding Homeowners insurance. I called to get a fax * to send a copy and I was told "You are not an authorized person" I was not asking for any account information, but to send them something they are needing. I explained I had called a few days earlier on a similar matter. The outsourced rep told me they had to check if they could get me the fax number. After ** minutes, I finally got it and I hung up.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~Annoyed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed: I'd give them a three out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~Annoyed: For that I would say two out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~Annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed taken from his Ocwen customer service problem that occurred on November 14th, 2017.