Ocwen: I called the number, and was made to listen to...
A Ocwen customer review by GetHuman user ~jg from November 28th, 2017
Background on ~jg's case
GetHuman: ~jg - can you tell our other Ocwen customers when your case took place?
~jg: Sure. It was afternoon, on November 26th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~jg a list of common Ocwen problems)
~jg: "Request a Loan" was why I was trying to call.
~jg's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jg: I called the number, and was made to listen to many different "offers" that I've won a cruise, qualify for a gift card, qualify for home security, qualify for Dish network, etc, etc. At the end of a ** sales pitch (I could not press a key or it would revert back to the beginning), the recording said that the number was changed in my area to *** ***-****. I hung up and called that number, and got hit with a few more sales pitches before getting to an automated system that could not recognize my last name when I said it. I tried several times. There was no way to get through to a customer service agent. I don't get it.....I used this number last week and got right through....no sales pitches either.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~jg: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jg: I'd give them a four out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~jg: For that I would say one out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~jg: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jg taken from his Ocwen customer service problem that occurred on November 26th, 2017.