Ocwen: I received a call from Ockwen and I do not thin...
A Ocwen customer review by GetHuman user ~Max Sklower from November 15th, 2017
Background on ~Max Sklower's case
GetHuman: ~Max Sklower - can you tell our other Ocwen customers when your case took place?
~Max Sklower: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~Max Sklower a list of common Ocwen problems)
~Max Sklower: "Request a Loan" was why I was trying to call.
~Max Sklower's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Max Sklower: I received a call from Ockwen and I do not think I have any loan on anything with Ockwen. My name is Max Sklower. Phone ***-***-**** in Albuquerque I want to TALK to someone to see why Ocwen called ME!
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~Max Sklower: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Max Sklower: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~Max Sklower: For that I would say one out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~Max Sklower: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Max Sklower taken from his Ocwen customer service problem that occurred on November 11th, 2017.