Ocwen: i need to speak to a human!!! this is ridiculou...
A Ocwen customer review by GetHuman user ~marsha mclaurin from November 11th, 2017
Background on ~marsha mclaurin's case
GetHuman: ~marsha mclaurin - can you tell our other Ocwen customers when your case took place?
~marsha mclaurin: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~marsha mclaurin a list of common Ocwen problems)
~marsha mclaurin: "Eligibility Questions" was why I was trying to call.
~marsha mclaurin's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marsha mclaurin: i need to speak to a human!!! this is ridiculous how am i supposed to get a resolution for a problem
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~marsha mclaurin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marsha mclaurin: I'd give them a four out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~marsha mclaurin: For that I would say one out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~marsha mclaurin: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marsha mclaurin taken from his Ocwen customer service problem that occurred on November 3rd, 2017.