Office 365 Support: Transfered * times. Have to give same details e...

A Office 365 Support customer review by GetHuman user ~FallbrookDave from November 28th, 2017

Background on ~FallbrookDave's case

GetHuman: ~FallbrookDave - can you tell our other Office 365 Support customers when your case took place?
~FallbrookDave: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Office 365 Support, and if so, how?
~FallbrookDave: I used the 800-865-9408 number I found for on the GetHuman Office 365 Support customer phone number page I was on: Office 365 Support Customer Service Phone Number
GetHuman: And which of these common Office 365 Support customer issues best describes the reason you wanted to talk to them?
(Shows ~FallbrookDave a list of common Office 365 Support problems)
~FallbrookDave: "None of those really matches why I wanted to call Office 365 Support that day." was why I was trying to call.

~FallbrookDave's review of Office 365 Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Office 365 Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FallbrookDave: Transfered * times. Have to give same details everytime I get transfered. I ulimately get dumped in a Voicemail box that does not work since its VOIP in India. * Days without a response, unable to migrate to exchange online. Stuck. We are a school and have many accounts.
GetHuman: Let's quantify your experience contacting Office 365 Support. On a scale of 1 to 5, how easy is it go get help on a Office 365 Support problem?
~FallbrookDave: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FallbrookDave: I'd give them a four out of five on communication.
GetHuman: And what about Office 365 Support's ability to quickly and effectively address your problem?
~FallbrookDave: For that I would say three out of five.
GetHuman: And finally- any advice for other Office 365 Support customers?
~FallbrookDave: Call them early in the day or late. Don't forget any personal or account information you might need for Office 365 Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FallbrookDave taken from his Office 365 Support customer service problem that occurred on November 19th, 2017.

Office 365 Support

2.15 of 5 stars | 102 reviews

~FallbrookDave's Office 365 Support Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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