Microsoft 365: the worst. trying to activate my office *** acc...
A Microsoft 365 customer review by GetHuman user ~Jeffrey Blechman from November 26th, 2017
Background on ~Jeffrey Blechman's case
GetHuman: ~Jeffrey Blechman - can you tell our other Microsoft 365 customers when your case took place?
~Jeffrey Blechman: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Microsoft 365, and if so, how?
GetHuman: And which of these common Microsoft 365 customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeffrey Blechman a list of common Microsoft 365 problems)
~Jeffrey Blechman: "None of those really matches why I wanted to call Microsoft 365 that day." was why I was trying to call.
~Jeffrey Blechman's review of Microsoft 365 customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft 365 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeffrey Blechman: the worst. trying to activate my office *** account. * people and * disconnects. ARGHHHHHH. I'm so happy I own a Mac *)
GetHuman: Let's quantify your experience contacting Microsoft 365. On a scale of 1 to 5, how easy is it go get help on a Microsoft 365 problem?
~Jeffrey Blechman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeffrey Blechman: I'd give them a five out of five on communication.
GetHuman: And what about Microsoft 365's ability to quickly and effectively address your problem?
~Jeffrey Blechman: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft 365 customers?
~Jeffrey Blechman: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft 365 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeffrey Blechman taken from his Microsoft 365 customer service problem that occurred on November 20th, 2017.