Ohio Edison: put on hold, waited for a call back,then transf...
A Ohio Edison customer review by GetHuman user GetHuman-194656 from November 16th, 2017
Background on GetHuman-194656's case
GetHuman: GetHuman-194656 - can you tell our other Ohio Edison customers when your case took place?
GetHuman-194656: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to Ohio Edison, and if so, how?
GetHuman: And which of these common Ohio Edison customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-194656 a list of common Ohio Edison problems)
GetHuman-194656: "Change appointment" was why I was trying to call.
GetHuman-194656's review of Ohio Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Ohio Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-194656: put on hold, waited for a call back,then transferred me to another hold and waited for another call back. Finally got through, wanted to talk to supervisor, was told they were busy and they would call me back. That was two days ago and nobody called back. Called again and went through the same situation. Worst customer service I have ever seen !!!
GetHuman: Let's quantify your experience contacting Ohio Edison. On a scale of 1 to 5, how easy is it go get help on a Ohio Edison problem?
GetHuman-194656: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-194656: I'd give them a three out of five on communication.
GetHuman: And what about Ohio Edison's ability to quickly and effectively address your problem?
GetHuman-194656: For that I would say four out of five.
GetHuman: And finally- any advice for other Ohio Edison customers?
GetHuman-194656: Call them early in the day or late. Don't forget any personal or account information you might need for Ohio Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-194656 taken from his Ohio Edison customer service problem that occurred on November 13th, 2017.