Omni Hotels: The man who answered the phone was awesome. Th...
A Omni Hotels customer review by GetHuman user ~JohnnyAwesome from November 18th, 2017
Background on ~JohnnyAwesome's case
GetHuman: ~JohnnyAwesome - can you tell our other Omni Hotels customers when your case took place?
~JohnnyAwesome: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to Omni Hotels, and if so, how?
GetHuman: And which of these common Omni Hotels customer issues best describes the reason you wanted to talk to them?
(Shows ~JohnnyAwesome a list of common Omni Hotels problems)
~JohnnyAwesome: "Insurance claim" was why I was trying to call.
~JohnnyAwesome's review of Omni Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Omni Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JohnnyAwesome: The man who answered the phone was awesome. The woman on the chat, not so much. Call them instead of chatting!
GetHuman: Let's quantify your experience contacting Omni Hotels. On a scale of 1 to 5, how easy is it go get help on a Omni Hotels problem?
~JohnnyAwesome: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JohnnyAwesome: I'd give them a five out of five on communication.
GetHuman: And what about Omni Hotels's ability to quickly and effectively address your problem?
~JohnnyAwesome: For that I would say three out of five.
GetHuman: And finally- any advice for other Omni Hotels customers?
~JohnnyAwesome: Call them early in the day or late. Don't forget any personal or account information you might need for Omni Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JohnnyAwesome taken from his Omni Hotels customer service problem that occurred on November 11th, 2017.
Omni Hotels
3.00 of 5 stars | 4 reviews
~JohnnyAwesome's Omni Hotels Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Omni Hotels, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Omni Hotels in any way.