Omni Hotels: Well I conatacted their *** about web support t...
A Omni Hotels customer review by GetHuman user ~windmillchaser from November 25th, 2017
Background on ~windmillchaser's case
GetHuman: ~windmillchaser - can you tell our other Omni Hotels customers when your case took place?
~windmillchaser: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Omni Hotels, and if so, how?
GetHuman: And which of these common Omni Hotels customer issues best describes the reason you wanted to talk to them?
(Shows ~windmillchaser a list of common Omni Hotels problems)
~windmillchaser: "Insurance claim" was why I was trying to call.
~windmillchaser's review of Omni Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Omni Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~windmillchaser: Well I conatacted their *** about web support the poor woman tried to find someone in IT for the vcf file I downloaded. The vcf is requiring outlook. Who the heck uses outlook any more? Good grief. So no help at all in websupport. I would by pass OMNI if they dont even have some one to support web problems.
GetHuman: Let's quantify your experience contacting Omni Hotels. On a scale of 1 to 5, how easy is it go get help on a Omni Hotels problem?
~windmillchaser: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~windmillchaser: I'd give them a five out of five on communication.
GetHuman: And what about Omni Hotels's ability to quickly and effectively address your problem?
~windmillchaser: For that I would say one out of five.
GetHuman: And finally- any advice for other Omni Hotels customers?
~windmillchaser: Call them early in the day or late. Don't forget any personal or account information you might need for Omni Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~windmillchaser taken from his Omni Hotels customer service problem that occurred on November 18th, 2017.
Omni Hotels
3.00 of 5 stars | 4 reviews
~windmillchaser's Omni Hotels Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars
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