OnStar: I cancelled my account in March ****. They told...
A OnStar customer review by GetHuman user ~kristi from November 10th, 2017
Background on ~kristi's case
GetHuman: ~kristi - can you tell our other OnStar customers when your case took place?
~kristi: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows ~kristi a list of common OnStar problems)
~kristi: "Update Account Info" was why I was trying to call.
~kristi's review of OnStar customer service
GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kristi: I cancelled my account in March ****. They told me the account was closed and credit card deleted. They have now charged my account twice since then and am still trying to get a refund. Worst customer serivce ever. Should never take ** days to get a refund for something I did not authorize. If you cancel your account they will still charge you, better check bank statements closely. I will never use Onstar again
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
~kristi: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kristi: I'd give them a three out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
~kristi: For that I would say two out of five.
GetHuman: And finally- any advice for other OnStar customers?
~kristi: Call them early in the day or late. Don't forget any personal or account information you might need for OnStar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kristi taken from his OnStar customer service problem that occurred on November 8th, 2017.